Privacy Policy

Saliha Healthcare Platform

Your privacy and medical information are among our highest priorities. This Privacy Policy explains how Saliha collects, protects, and processes your personal and medical data.

Last Updated: June 2026

Welcome to Saliha

Saliha is a digital healthcare platform developed and operated by Surgicare. We are committed to protecting your privacy and safeguarding your personal and medical information.

Information We Collect

  • Full name
  • Phone number
  • Email address
  • Date of birth
  • Gender
  • Nationality
  • Emergency contacts
  • Medical history
  • Chronic diseases
  • Allergies
  • Current medications
  • Medical reports
  • Laboratory results
  • Radiology images
  • Insurance information
  • Device information

How We Use Your Information

We use your information to:
  • Provide healthcare services
  • Book appointments
  • Store your medical records
  • Connect patients with healthcare providers
  • Provide AI-powered medical assistance
  • Improve our healthcare services
  • Process payments
  • Send appointment reminders
  • Improve platform security

Medical File Access

Your medical records belong to you.

No doctor, hospital, laboratory, radiology center, nurse, or healthcare provider can access your medical file unless:

  • You approve their request.
  • You explicitly grant permission.
  • Emergency access is legally required.

Every access is recorded in our audit system for transparency.

Artificial Intelligence

Saliha includes AI-powered healthcare assistance. The AI can analyze symptoms, laboratory results, radiology reports and medical documents.
Important: AI recommendations are intended to support healthcare decisions and never replace licensed medical professionals.

Data Security

We protect your information using industry-standard security technologies including:
  • Encrypted communication (HTTPS)
  • Encrypted cloud storage
  • JWT Authentication
  • Role-based permissions
  • Audit logs
  • Continuous security monitoring

Your Rights

You may:
  • Access your data
  • Edit your information
  • Download your medical records
  • Delete your account
  • Withdraw permissions
  • Request corrections
  • Request data portability

Account Deletion

"To delete your Saliha/Surgicare account and all associated data, please contact our support team at support@surgicarelb.com, Your account and data will be permanently wiped from our secure database within 24 48 hours."

Payments

Payment transactions are processed through secure payment providers. Saliha does not store your complete bank card information.

Changes to this Policy

We may update this Privacy Policy periodically. Updates become effective immediately after publication on the Saliha website or mobile application.

Contact Us

Saliha Healthcare Platform

Powered by Surgicare

Email: support@surgicarelb.com

Website: https://www.surgicarelb.com

By using Saliha Healthcare Platform you acknowledge that you have read and accepted this Privacy Policy.